1. CUSTOM PRODUCT

Each custom product is made specifically to your specifications and as a result, your orders can't be returned unless you purchase Seel Return Assurance. Items can be cancelled by contacting us via email or phone within 24hrs. 

On the order review page, you will have a chance to review your design choices and make changes before you purchase. This is very important because a customized product cannot be returned and your purchase is non-refundable, unless you purchase Seel Return Assurance. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you proceed to purchase.

If you want to make a correction or just change things up, you can do so before you purchase. Once you are satisfied, remember to review your changes carefully on the REVIEW AND BUY screen because a custom product cannot be returned without Seel Return Assurance.

If you are confused on what the item is, please check the product for example images, and the description. If you are still confused, please contact us with your question.

* Debossed & Engraved products are cut, etched, or carved. Custom engraved image will be the same color as the chosen product.

* Custom HD Products are printed in full color. Upload your own image to personalize it. The product will print as close to the preview image as possible. Double check that the placement of the image is correct on the band.

 

2. RETURNS 

Your custom product is made to order just for you and we cannot accept returns, unless you purchase Seel Return Assurance. The exception is if the product was made incorrectly. Please contact customer service at info@affinitybands.com or 248-688-9653 for information regarding a defective product.

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

 

3. CUSTOM PRODUCT PERSONALIZATION GUIDELINES

We reserve the right to refuse any requested personalization for  any content that is illegal, offensive, obscene, pornographic, profane, distasteful, indecent, immoral, derogatory, politically related/motivated, alcohol/drug/tobacco/violence-related, or otherwise objectionable, or any business names, logos, or slogans.

Any NCAA-related custom product, the below exclusions also apply (per the NCAA):

  • No last names
  • No references to current or former players/coaches
  • No school/team names
  • No use of the word "coach"
  • No player's numbers
  • No school slogans
  • No celebrities or public figures

By ordering you state your understanding and agreement that the personalization text entered is accurate and does not contain any restricted text, and that you own all rights, titles, and interest in any images or logos uploaded. Custom Products will go through an extensive quality control process. If any custom order has restricted language or names, the order will not be processed.

 

4. SHARING YOUR CUSTOM PRODUCTS

You're an artist. A visionary. Show your friends what you just created and reveal to them your true genius! 

 

5. PAYMENT OPTIONS

Your credit card will be charged immediately upon placing your custom order. Look for an email when your order has been shipped.

If your credit card was declined while checking out your credit card may not be approved for the following reasons:

The name on the credit card does not match the billing name given

The billing address given does not match the bank records