Our comprehensive fit guide is available to help you find the perfect fit. Refer to our fit guides.

Buying a gift and not completely sure which size to choose? Gift cards are available from $10 to $100.

All orders are processed within 2-3 business days. Processed orders will take 5-7 business days to arrive. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Need to alter or cancel an order? No problem! Promptly email, text, or give us a call.

Please note that when a shipment notification is received, orders can no longer be altered or canceled. Shipping charges on returned orders are nonrefundable. Reference our return policy for no hassle exchanges and returns.

Our currently processing time is 2-3 business days.

Standard Shipping(Free Shipping) - USPS First Class Mail. Normally delivered within 2-10 business days from when the package is shipped. Free shipping only applies to order $25 - $150.

Priority Mail– USPS Priority Mail. Normally delivered within 2-3 business days from when the package is shipped. Includes Saturday Delivery.

Express Saver– FedEx Express Saver Delivery. Delivered within 3 business days from when the package is shipped.

Home/Ground– FedEx Ground/Home Delivery. Delivered within 1-4 business days from when the package is shipped.

Two Day AM- Fedex 2Day Shipping with delivery by 10:30am. Delivered in 2 business days from when the package is shipped.

Two Day– FedEx 2Day Shipping. Delivered in 2 business days from when the package is shipped.

Standard Overnight – FedEx Standard Overnight. Delivered in 1 business day from when the package is shipped by 3:00pm.

First Overnight– FedEx First Overnight. Delivered by 8:00am the next business day after the order is shipped.

Priority Overnight– FedEx Priority Overnight. Delivered by 10:30am the next business day after the order is shipped.

International Shipping- FedEx Priority International. Calculated at checkout. Prices include duty & taxes.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.

Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping cost will be added at checkout.

Affinity Bands is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer

We have a 30 day money back guarantee on non-custom products.

Custom products are returnable for 30 days if you purchase Seel Return Assurance.

As long as the item is in its original condition, a return is set up within 30 days of receiving it, and you can provide proof of purchase, we will always accept the return. If the 30 day time period from the date of arrival has passed we still offer exchanges.

You will be responsible for paying for your own shipping costs for returning your item. Email us at info@affinitybands.com or send us a message using the form below to get a prepaid label.

Gift cards are non-returnable.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery.

Your custom made products are made to order just for you and we cannot accept returns, unless you purchase Seel Return Assurance. The exception is if the product was made incorrectly. Please contact customer service at info@affinitybands.com or 248-688-9653 for information regarding a defective product.

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

Need more info? Check out our Term of sales - custom page

You will be responsible for paying for your own shipping costs for returning your item. Order shipping costs are non-refundable unless the order was not delivered on time. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Gift cards are non-returnable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund at that time.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Gift cards are non-returnable.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@affinitybands.com.

If you need to exchange it for the same item, send us an email at info@affinitybands.com with your order number.

Custom products are returnable for 30 days if you purchase Seel Return Assurance. Otherwise, it is non-refundable.

We accept all major credit cards, Venmo, Apple Pay, Google pay, Amazon pay. We also have the the option to buy now pay later through ShopPay or Klarna.

If your credit card was declined while checking out your credit card may not be approved for the following reasons:
The name on the credit card does not match the billing name given.
The billing address given does not match the bank records.

Not following our guidelines could results in a cancellation.

Once an order has been cancelled, another order needs to be placed.

PERSONALIZATION GUIDELINES

We reserve the right to refuse any requested personalization for  any content that is illegal, offensive, obscene, pornographic, profane, distasteful, indecent, immoral, derogatory, politically related/motivated, alcohol/drug/tobacco/violence-related, or otherwise objectionable, or any business names, logos, or slogans.

Any NCAA-related custom product, the below exclusions also apply (per the NCAA):

• No last names
• No references to current or former players/coaches
• No school/team names
• No use of the word "coach"
• No player's numbers
• No school slogans
• No celebrities or public figures
• No phrases that are inappropriate or racially insensitive
• No licensed images

By ordering you state your understanding and agreement that the personalization text entered is accurate and does not contain any restricted text, and that you own all rights, titles, and interest in any images or logos uploaded. Custom Products will go through an extensive quality control process. If any custom order has restricted language or names, the order will not be processed.

Your custom product is made to order just for you and we cannot accept returns, unless you purchase Seel Return Assurance. The exception is if the product was made incorrectly. Please contact customer service at info@affinitybands.com or 248-688-9653 for information regarding a defective product.

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from affinitybands.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, add to cart, billing, search, view content, email and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@affinitybands.com or by mail using the details provided below:

Affinity Bands
[Re: Privacy Compliance Officer]
353 Oliver Dr, Troy, MI 48084 USA

OVERVIEW

This website is operated by Affinity Bands. Throughout the site, the terms “we”, “us” and “our” refer to Affinity Bands. Affinity Bands offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service

.SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Affinity Bands, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Affinity Bands and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 353 Oliver Drive, Troy, MI, 48084, United States.


SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@affinitybands.com.

1. CUSTOM PRODUCT

Each custom product is made specifically to your specifications and as a result, your orders can't be returned unless you purchase Seel Return Assurance. Items can be cancelled by contacting us via email or phone within 24hrs. 

On the order review page, you will have a chance to review your design choices and make changes before you purchase. This is very important because a customized product cannot be returned and your purchase is non-refundable, unless you purchase Seel Return Assurance. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you proceed to purchase.

If you want to make a correction or just change things up, you can do so before you purchase. Once you are satisfied, remember to review your changes carefully on the REVIEW AND BUY screen because a custom product cannot be returned without Seel Return Assurance.

If you are confused on what the item is, please check the product for example images, and the description. If you are still confused, please contact us with your question.

* Debossed & Engraved products are cut, etched, or carved. Custom engraved image will be the same color as the chosen product.

* Custom HD Products are printed in full color. Upload your own image to personalize it. The product will print as close to the preview image as possible. Double check that the placement of the image is correct on the band.

2. RETURNS 

Your custom product is made to order just for you and we cannot accept returns, unless you purchase Seel Return Assurance. The exception is if the product was made incorrectly. Please contact customer service at info@affinitybands.com or 248-688-9653 for information regarding a defective product.

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

3. CUSTOM PRODUCT PERSONALIZATION GUIDELINES

We reserve the right to refuse any requested personalization for  any content that is illegal, offensive, obscene, pornographic, profane, distasteful, indecent, immoral, derogatory, politically related/motivated, alcohol/drug/tobacco/violence-related, or otherwise objectionable, or any business names, logos, or slogans.

Any NCAA-related custom product, the below exclusions also apply (per the NCAA):

• No last names
• No references to current or former players/coaches
• No school/team names
• No use of the word "coach"
• No player's numbers
• No school slogans
• No celebrities or public figures
• No phrases that are inappropriate or racially insensitive
• No licensed images

By ordering you state your understanding and agreement that the personalization text entered is accurate and does not contain any restricted text, and that you own all rights, titles, and interest in any images or logos uploaded. Custom Products will go through an extensive quality control process. If any custom order has restricted language or names, the order will not be processed.

4. SHARING YOUR CUSTOM PRODUCTS

You're an artist. A visionary. Show your friends what you just created and reveal to them your true genius! 

5. PAYMENT OPTIONS

Your credit card will be charged immediately upon placing your custom order. Look for an email when your order has been shipped.

If your credit card was declined while checking out your credit card may not be approved for the following reasons:

The name on the credit card does not match the billing name given

The billing address given does not match the bank records

Printed silicone  watch bands & case are guaranteed for 1 year from the date of purchase

Debossed silicone  watch bands & case are guaranteed for 3 years from the date of purchase

Standard leather  watch bands & case are guaranteed for 3 years from the date of purchase

Made in the USA  leather watch bands & case are guaranteed for 5 years from the date of purchase

Affinity Bands products are guaranteed from the date of purchase. Our warranty for watch bands covers defects in materials; and workmanship of the adapter mechanism and the clasp/buckle. Our warranty does not cover material damage caused by normal wear and tear, nor does it cover any damages whatsoever for the watch to which the watch band is attached, and/or any other items that are not directly produced by Affinity Bands. Our warranty also excludes any damages due to the improper use, alteration, tampering, dismantling or unauthorized modifications, unauthorized repairs, falls or collisions to our watch band or the attached watch.

Liability for Defects

Common defects to our watch band include issues with the adapter mechanism, and/or clasp/buckle failures. Defects do not include normal wear and tear. Defective products returned to Affinity Bands will be treated as if they were in perfect working order when they were shipped (all our products are inspected when they are produced and packaged). As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Consumers’ Association. Nothing in these terms will affect these legal rights.

Return for a Refund

A non-defective and non-custom watch band can be returned for a refund, if you return it to us without defects, unused, undamaged, and in its original packaging, within the 30 days of purchase. Refunds are usually processed within 10 days of us receiving your returned package. Refunds will not include original shipping cost and custom duties, if applicable, nor will Affinity Bands will be responsible for the cost of return shipping to our distribution center. If, for any reason, the band received does not correspond to what you expected, please email us at info@affinitybands.com for instructions on how to return it. Custom products are nonrefundable unless you purchase Seel Return Assurance

You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here.  You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.

Problems or Defects

In case you find a fault, defect, or other issue with the watch band, when you open the box, you should report it to us within 30 days of purchase for a full refund. Please send us an email to info@affinitybands.com for instructions on how to return it and have your refund processed.

If outside of the first 30 days, and within the 1-year warranty period, you find a fault with your watch band for defects listed herein, we will provide you with a replacement product. You will be responsible for shipping the product back to our distribution center, and we will be responsible for shipping you the replacement. Please email us at info@affinitybands.com for instructions on how to return your product, and how to claim your replacement watch band.

In all the cases, a returned product will remain your responsibility until received by our team. Therefore, we recommend that you use a shipping method that allows you to securely track your shipment as we are not responsible for packages lost during transit.