How can we help?

FAQ

Ordering

What size should I buy?

Our comprehensive fit guide is available to help you find the perfect fit. Refer to our fit guides.

Buying a gift and not completely sure which size to choose? Gift cards are available from $10 to $100.

How long will it take to get my order?

All orders are processed within 2-3 business days. Processed orders will take 5-7 business days to arrive. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Can I cancel my order?

Need to alter or cancel an order? No problem! Promptly email, text, or give us a call.

Please note that when a shipment notification is received, orders can no longer be altered or canceled. Shipping charges on returned orders are nonrefundable. Reference our return policy for no hassle exchanges and returns.

Shipping

Standard USPS shipping is free on most orders between $25 to $150 within the United States. Additional shipping options, charges, and delivery estimates are displayed at the time of checkout. 

Once your order is placed, you will receive an email confirmation. Package tracking information will be sent via email once your order has shipped.

What are the Shipping Options?

Standard Shipping(Free Shipping) - USPS First Class Mail. Normally delivered within 2-10 business days from when the package is shipped. Free shipping only applies to order $25 - $150.

Priority Mail– USPS Priority Mail. Normally delivered within 2-3 business days from when the package is shipped. Includes Saturday Delivery.


Express Saver– FedEx Express Saver Delivery. Delivered within 3 business days from when the package is shipped.


Home/Ground– FedEx Ground/Home Delivery. Delivered within 1-4 business days from when the package is shipped.


Two Day AM- Fedex 2Day Shipping with delivery by 10:30am. Delivered in 2 business days from when the package is shipped.


Two Day– FedEx 2Day Shipping. Delivered in 2 business days from when the package is shipped.

Standard Overnight – FedEx Standard Overnight. Delivered in 1 business day from when the package is shipped by 3:00pm.

First Overnight– FedEx First Overnight. Delivered by 8:00am the next business day after the order is shipped.

Priority Overnight– FedEx Priority Overnight. Delivered by 10:30am the next business day after the order is shipped.

International Shipping- FedEx Priority International. Calculated at checkout. Prices include duty & taxes.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.

Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping cost will be added at checkout.

Affinity Bands is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer

Returns

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. 

If you purchase Seel Return Assurance for eligible items in your order, you can learn more about the Seel Return Assurance policy here.  

If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy. Just email us directly with your order number to get the process started.

What is the return policy?

We have a 30 day money back guarantee on non-custom products.

Custom products are returnable for 30 days if you purchase Seel Return Assurance.

You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here.  You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.

As long as the item is in its original condition, a return is set up within 30 days of receiving it, and you can provide proof of purchase, we will always accept the return. If the 30 day time period from the date of arrival has passed we still offer exchanges.

You will be responsible for paying for your own shipping costs for returning your item.

Gift cards are non-returnable.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery.

Your custom made products are made to order just for you and we cannot accept returns, unless you purchase Seel Return Assurance. The exception is if the product was made incorrectly. Please contact customer service at info@affinitybands.com or 248-688-9653 for information regarding a defective product.

Need more info? Check out our Term of sales - custom page

Return Shipping

To return your product, you should mail your product to:
353 Oliver Dr
Troy, MI 48084
United States

You will be responsible for paying for your own shipping costs for returning your item. Order shipping costs are non-refundable unless the order was not delivered on time. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returning Gifted Items

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Gift cards are non-returnable.

Refunds

What's the refund process?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund at that time.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Gift cards are non-returnable.

Late or missing Refunds?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@affinitybands.com.

Exchanges

How do I exchange an item?

If you need to exchange it for the same item, send us an email at info@affinitybands.com with your order number, and send your item with receipt or your information to:

Affinity Bands - Returns
353 Oliver Dr
Troy, MI 48084
United States

General

Payment Options

We accept all major credit cards, Venmo, Apple Pay, Google pay, Amazon pay. We also have the the option to buy now pay later through ShopPay or Klarna.

Why was my order cancelled?

If your credit card was declined while checking out your credit card may not be approved for the following reasons:
The name on the credit card does not match the billing name given.
The billing address given does not match the bank records.

Once an order has been cancelled, another order needs to be placed.

Contact us